Plan, Self or Agency Managed
Plan, Self or Agency Managed
Plan, Self or Agency Managed
Put our passion to work.
SUPPORT COORDINATION
Put our passion to work.
CulturalShift
What's the difference between Support Coordination and Specialist Support Coordination?
A Support Coordinator and a Specialist Support Coordinator are very similar however there are some key differences.
A Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation.
Specialist support coordinators will support you to manage challenges in your support environment which may include health, education, or justice services.
Specialist support coordination aims to reduce barriers to implementing or using your NDIS plan.
We are a Specialist Support Coordinator but we also provide general support coordination.
What's the difference between Support Coordination and Specialist Support Coordination?
A Support Coordinator and a Specialist Support Coordinator are very similar however there are some key differences.
A Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation.
Specialist support coordinators will support you to manage challenges in your support environment which may include health, education, or justice services.
Specialist support coordination aims to reduce barriers to implementing or using your NDIS plan.
We are a Specialist Support Coordinator but we also provide general support coordination.
Our Story
CulturalShift's Director, Owner-Operator and Specialist Support coordinator Ella grew up with a sister with significant cognitive and psychosocial disabilities, requiring 24 hour support and assistance with all activities of daily living. As a result, Ella has never lived a day without understanding the impacts of complex disabilities on the person with disability, their loved ones and care givers, and more importantly, the impacts of a world that is not designed to support thriving.
Ella initially worked as a paediatric nurse, where working with children with very complex medical and disability-related needs was a deep passion, before moving into the NDIS space. Having worked as a registered nurse, a support worker, a project manager at a large disability organisation, an NDIS planner, a Local Area Coordinator, a Support Coordinator and now a specialist support coordinator Ella is uniquely placed to understand many of the systems our clients are working with at any given time. This knowledge has allowed for the team here at CulturalShift to have expert oversight and support, so that services are delivered with heart, professionalism, and an eye for detail.
CulturalShift has carefully curated our team on a strengths-based and heart-based recruitment approach. We only hire people who not only are passionate about the role and empowering our clients, but also on their knowledge of the NDIS, ability to respond to change, and ability to seek deeper knowledge and awareness with the skills to share this knowledge in ways that all of our clients can benefit from.
Meet The Team
We are a small and close team of NDIS Support Coordinators who work in alignment with one another and bounce ideas off each other regularly. We are situated between the Gold Coast to Moreton Bay region, but we also provide Coordination remotely to clients in Sydney, Sunshine Coast, Toowoomba and more.
Hi, I'm Ella, and I'm the Director and lead Support Coordinator for CulturalShift.
If you're looking for a Support Coordination provider who will always put you first, you've come to the right place and I invite you to get in touch.
We're a small company built on integrity, passion and a love of achieving great outcomes for our clients.
My personal story is that my sister was born with a complex intellectual disability, and also developed a psychosocial disability in her adolescence. I've always proudly advocated for inclusion for her, and all people with disability, and this passion has only grown in my career.
Professionally, I trained and worked as a paediatric registered nurse, before embarking on my career in disability services. I have been an NDIS planner, a Local Area Coordinator, and am now over half a decade into my Support Coordinator Career. The majority of clients I have supported in my career are still with me, which I think says a lot about the service that I provide.
Please don't hesitate to get in touch by emailing ella@culturalshift.com.au to arrange an initial conversation to confirm if we will be the best fit for you.
Please note:
Ella is currently only accepting referrals for level 3 Specialist Support Coordination, but provides direct supervision and support to the entire team here at CulturalShift.
Tori brings multiple years of experience as a Support Coordinator and has now stepped into an additional role as Team Leader. She is well regarded for her calm, consistent, and reliable approach. With strong knowledge and adaptability, Tori continues to be a trusted support for individuals and families navigating the NDIS.
With a professional background in a paediatric allied health clinic, Tori worked closely with a multidisciplinary team, gaining hands-on experience in early intervention and therapeutic support. This has equipped her with a deep understanding of evidence-based practices and the importance of detailed, goal-oriented reporting, key when supporting clients to secure the right NDIS funding.
Tori is consistently praised by clients for her responsiveness, thoroughness, and efficiency. Her warm, approachable nature helps clients feel heard, supported, and confident in navigating the NDIS space.
With over 14 years of dedicated experience in the community services sector, including multiple years as a Support Coordinator, Andrew brings a wealth of knowledge and passion to his role.
Andrew's background spans a variety of frontline and leadership roles in disability support work, disability employment services, and service delivery management.
Andrew is driven by a deep commitment to creating innovative pathways for community inclusion, with a special focus on meaningful employment and participation in mainstream environments. He has a keen interest in tailoring job roles to suit individual strengths and aspirations, and has collaborated with organisations like Basketball Queensland to open up opportunities for people with disabilities to engage in sport, not just as participants, but as valued team members and contributors.
Approachable, solutions-focused, and deeply invested in empowering others, Andrew is dedicated to building inclusive communities where everyone has the chance to thrive.
Rachel is deeply passionate about supporting individuals navigating the NDIS and is committed to creating positive, meaningful outcomes for the people she works with.
Rachel began her NDIS journey in Plan Management before transitioning into Support Coordination, driven by a desire to work more closely with participants and provide empathy and compassion in every aspect of my work.
Rachel approaches the NDIS space with empathy and enthusiasm, recognising that each participant’s journey is unique. She is dedicated to ensuring her clients feel heard, respected, and supported while working collaboratively to achieve outcomes that align with their goals, needs, and aspirations.
Her approach is person-centred, professional, and advocacy-focused. She is committed to ensuring every person with a disability has a voice and is actively involved in decisions that impact their life. Through clear communication, strong advocacy, and practical problem-solving, she works to identify and establish the most appropriate and effective supports to meet each participant’s individual needs.